done88 Privacy Policy

done88 is an online betting and gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "done88", "we", "us", or "our", it means the done88 platform and the team responsible for operating it.

done88 is the data controller for all personal information collected through the done88 website and mobile application. This means done88 is responsible for deciding how and why your personal data is processed. If you have any questions about this Privacy Policy or how done88 handles your data, please contact us using the details in Section 13.

done88 collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform. Here is a breakdown of what done88 collects and why:

done88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If done88 ever needs to collect any additional category of data, we will inform you and obtain your explicit consent before doing so.

done88 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for anything that would surprise you or that you would reasonably object to.

• To create and manage your done88 account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To settle bets and calculate winnings accurately on the done88 platform.
• To send you important account notifications, such as deposit confirmations and withdrawal updates.
• To detect and prevent fraud, money laundering, and other prohibited activities on done88.
• To comply with legal and regulatory obligations applicable to done88.
• To provide customer support and resolve any disputes or complaints.
• To improve the done88 platform based on how players use it.
• To send you promotional offers and bonuses, where you have opted in to receive them.

done88 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance — processing is necessary to provide the done88 service you have signed up for, including account management, betting, and payments.
• Legal obligation — done88 is required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities.
• Legitimate interests — done88 has a legitimate interest in detecting fraud, improving the platform, and ensuring the security of all players.
• Consent — where done88 sends you marketing communications or uses non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.

done88 does not sell your personal data to third parties. However, done88 may share your data with trusted third parties in the following limited circumstances:

• Payment providers — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions securely.
• Identity verification services — done88 may use third-party KYC providers to verify your identity as required by anti-money laundering regulations.
• Technology providers — done88 uses cloud hosting and analytics services that may process data on our behalf under strict data processing agreements.
• Legal authorities — done88 will disclose personal data to law enforcement or regulatory bodies where required to do so by law or court order.

All third parties that process data on behalf of done88 are required to handle your data securely and only for the specific purposes authorised by done88. done88 does not permit third-party service providers to use your data for their own marketing purposes.

done88 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the done88 website.

done88 uses the following types of cookies:

• Essential cookies — required for the done88 platform to function. These cannot be disabled without breaking core features like login and session management.
• Analytics cookies — help done88 understand which pages are most visited and how players navigate the platform, so we can improve the experience.
• Preference cookies — remember your settings and preferences, such as language and display options, so you do not have to set them every time.
• Security cookies — used to detect and prevent fraudulent activity and protect your done88 account from unauthorised access.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the done88 platform. done88 does not use third-party advertising cookies or track your activity across other websites.

done88 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and done88 is encrypted using SSL/TLS technology.
• done88 stores personal data on secure servers with restricted access controls.
• done88 employee access to personal data is limited to those who genuinely need it to do their jobs.
• done88 conducts regular security reviews and vulnerability assessments of the platform.
• Passwords are stored using one-way hashing — done88 staff cannot see your password.

done88 retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements.

• Account and identity data is retained for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for two years from the date of the interaction.
• Analytics and usage data is retained in anonymised form for up to three years.

When your personal data is no longer required, done88 will securely delete or anonymise it so that it can no longer be linked back to you.

done88 respects your rights over your personal data. You have the following rights, which you can exercise at any time by contacting done88 support:

• Right of access — you can request a copy of the personal data done88 holds about you.
• Right to rectification — you can ask done88 to correct any inaccurate or incomplete personal data.
• Right to erasure — you can request that done88 delete your personal data, subject to legal retention requirements.
• Right to restrict processing — you can ask done88 to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to withdraw consent — where done88 relies on your consent to process data, you can withdraw it at any time without affecting prior processing.

done88 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and done88 will notify you if this is the case.

done88 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If done88 discovers that a person under 18 has registered an account or provided personal data, we will immediately close the account and delete all associated data.

The done88 platform may occasionally contain references to third-party services, such as payment providers. done88 is not responsible for the privacy practices of any third-party websites or services. This Privacy Policy applies only to the done88 platform.

done88 recommends that you review the privacy policy of any third-party service before providing them with your personal information. done88 has no control over and accepts no responsibility for the content or privacy practices of external services.

done88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

If done88 makes a significant change to how we handle your personal data, we will notify you directly via email or a prominent notice on the platform before the change takes effect. Your continued use of done88 after any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how done88 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: available inside your done88 account after login.
• FAQ: visit the done88 FAQ page for quick answers.

done88 takes all privacy-related enquiries seriously and will respond to your request as quickly as possible, and always within 30 days as required.